Shipping policy

Last updated: October 11, 2026

Thank you for shopping with CERTIFIED. This Shipping Policy explains where we ship, how orders are processed, and what to expect after placing an order.

Order Processing

Orders are processed as soon as possible after they are placed.

Once your order has been dispatched, you will receive a shipping confirmation by email with tracking information where available.

Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

Shipping Destinations

We currently ship within the United Arab Emirates only.

We do not currently offer international shipping.

Shipping Costs

Available shipping options and any applicable shipping charges will be displayed at checkout before you complete your purchase.

Where free delivery is offered, this will also be clearly displayed at checkout.

Estimated Delivery Times

The estimated delivery timeframe available for your order will be shown at checkout where applicable.

Delivery times begin once your order has been dispatched and are estimates rather than guaranteed delivery dates.

Occasional delays may occur due to courier operations, public holidays, weather, high order volumes or other circumstances outside our reasonable control.

Order Tracking

Where tracking is available, you will receive a tracking number or tracking link after your order has been dispatched.

Tracking information may take some time to update after the shipment confirmation is sent.

Delivery Address

Please make sure your delivery address and contact information are complete and accurate before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. We will try to update the information before dispatch, but we cannot guarantee that changes can be made once an order has been processed or handed to the courier.

Additional delivery charges may apply if an order needs to be resent because incorrect or incomplete delivery information was provided.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We will review the shipment information and, where necessary, work with the courier to investigate the delay.

Lost or Damaged Orders

If your package arrives damaged, contains the wrong item, or appears to have been lost during delivery, contact us as soon as possible.

Please provide your order number and any relevant photographs or information so we can investigate the issue.

Where the product is defective, damaged, incorrectly supplied or otherwise covered by applicable consumer rights, we will handle the matter in accordance with our Return and Refund Policy and applicable law.