Terms of service
OVERVIEW
Welcome to CERTIFIED.
This website and online store are operated by Abdulla Alfili For Marketing and PR, trading under the brand CERTIFIED. Throughout these Terms, the words “CERTIFIED”, “we”, “us” and “our” refer to the operator of this store.
These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, content, features and related services (collectively, the “Services”).
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products to you.
By visiting our website, using our Services or purchasing from us, you agree to these Terms and our applicable policies, including our Privacy Policy and Return and Refund Policy.
If you do not agree with these Terms, you should not use the Services.
1. ELIGIBILITY AND ACCOUNTS
By using our Services, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you.
You agree that any information you provide to us, including your name, email address, billing information, payment information and delivery details, is accurate, current and complete.
If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity conducted through your account.
You must not misuse another person's account or provide false or misleading information.
2. PRODUCTS
We make reasonable efforts to display and describe our products as accurately as possible.
However, the appearance of products may vary slightly depending on your device, screen settings, lighting and other factors. In particular, colours displayed on a screen may not perfectly represent the colour of the physical product.
Product measurements and specifications may also be subject to reasonable manufacturing variations.
We may modify product descriptions, specifications, pricing or availability where reasonably necessary.
We may discontinue a product or limit the quantity available for purchase at any time, subject to applicable law.
3. ORDERS
Submitting an order constitutes an offer to purchase the selected products.
An order is subject to acceptance by CERTIFIED. We reserve the right to reject or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be processed;
- incorrect pricing or product information was displayed;
- we reasonably suspect fraud or unauthorised activity;
- delivery cannot reasonably be completed to the address provided; or
- accepting the order would violate applicable law.
If we cancel an order after payment has been collected, we will provide the appropriate refund in accordance with applicable law.
Please review your order carefully before submitting it.
Cancellation requests are governed by our cancellation rules and applicable law. Once an order has been processed or dispatched, cancellation may no longer be possible.
Returns and refunds are governed by our Return and Refund Policy and any rights available to you under applicable consumer-protection law.
4. PRICES AND PAYMENT
All prices are displayed in the currency shown on the website at the time of purchase.
The price charged will be the price displayed during checkout when your order is placed, subject to correction of genuine errors where permitted by applicable law.
Shipping charges, taxes and any other applicable charges will be displayed at checkout where applicable.
You agree to provide accurate and authorised payment information.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
We may use third-party payment providers to process transactions. Your payment may therefore also be subject to the applicable payment provider's terms and privacy practices.
Promotions, discount codes and special offers may have separate conditions and may be changed or withdrawn in accordance with those conditions and applicable law.
5. SHIPPING AND DELIVERY
We will make reasonable efforts to process and deliver orders within the estimated timeframes communicated on our website or during checkout.
Delivery times are estimates unless we expressly state otherwise.
Delivery may be affected by circumstances outside our reasonable control, including courier delays, weather, customs processing, public holidays, incorrect delivery information and other logistical disruptions.
You are responsible for providing a complete and accurate delivery address and contact information.
If an order cannot be delivered because the delivery information provided by you is incorrect or incomplete, additional delivery charges may apply where permitted by law.
Nothing in this section limits any rights you may have under applicable law where an order is not delivered within an agreed or legally required timeframe.
Please refer to our Shipping Policy for further information.
6. RETURNS, EXCHANGES AND REFUNDS
Returns, exchanges and refunds are handled in accordance with our Return and Refund Policy.
Where a return is accepted, returned products must meet the eligibility requirements stated in that policy.
Products that are defective, damaged, incorrectly supplied or materially different from their description will be handled in accordance with applicable consumer-protection law.
Nothing in our Return and Refund Policy or these Terms is intended to exclude or restrict rights that cannot legally be excluded or restricted.
7. INTELLECTUAL PROPERTY
Unless otherwise stated, the content made available through the Services—including our brand name, logos, product designs, photographs, videos, graphics, written content, website design and other original materials—is owned by or licensed to CERTIFIED and is protected by applicable intellectual-property laws.
You may access our website for personal and non-commercial purposes.
You may not reproduce, copy, distribute, modify, republish, commercially exploit or create derivative works from our protected content without our prior written permission, except where permitted by applicable law.
The name CERTIFIED, its logos, designs and other brand identifiers may not be used in a way that suggests affiliation with, sponsorship by or endorsement from CERTIFIED without our permission.
Third-party names, trademarks and intellectual property appearing on the Services remain the property of their respective owners.
8. THIRD-PARTY SERVICES AND LINKS
Our Services may contain links to or integrations with third-party websites, payment providers, delivery providers, social-media platforms or other services.
We do not control third-party websites or services and are not responsible for their content, availability, security or independent practices.
Your use of third-party services may be subject to separate terms and privacy policies provided by those third parties.
You should review those terms before using the relevant third-party service.
9. SHOPIFY
Our online store is powered by Shopify.
Shopify provides technology that enables us to operate the online store, but purchases made through our store are transactions between you and CERTIFIED, not between you and Shopify.
To the extent permitted by applicable law, Shopify is not responsible for the products sold by CERTIFIED or for the performance of our obligations to you as the merchant.
Certain information may be processed by Shopify as necessary to provide the e-commerce platform and related services.
10. PRIVACY
Your privacy is important to us.
Our collection, use, storage and processing of personal information are governed by our Privacy Policy and applicable data-protection laws.
Because our store is powered by Shopify, certain personal information may also be processed by Shopify and other service providers that help us operate our store, process payments, fulfil orders or provide related services.
Please review our Privacy Policy for further information.
11. CUSTOMER CONTENT AND FEEDBACK
If you voluntarily provide us with feedback, suggestions, reviews, photographs or other content, you confirm that you have the right to provide that material.
You must not submit content that:
- infringes another person's intellectual-property or privacy rights;
- contains unlawful, defamatory, abusive or obscene material;
- contains malicious software;
- impersonates another person; or
- contains intentionally false or misleading information.
Where you submit a review, photograph or other content for publication or promotional use, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for operating, marketing and improving CERTIFIED, subject to applicable law.
12. ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, pricing, availability, promotions, shipping charges or delivery estimates.
We reserve the right to correct genuine errors and update inaccurate information.
Where an error affects an order that you have already placed, we will handle the matter fairly and in accordance with applicable law.
13. PROHIBITED USES
You may use our Services only for lawful purposes.
You must not use our Services to:
- violate applicable laws or regulations;
- infringe intellectual-property or other legal rights;
- commit or facilitate fraud;
- submit deliberately false or misleading information;
- distribute viruses, malware or other harmful code;
- attempt to gain unauthorised access to our systems;
- interfere with the operation or security of our website;
- collect personal information about others unlawfully;
- send spam or other unauthorised communications;
- impersonate another person or organisation;
- scrape, reproduce or commercially exploit substantial portions of our Services without permission where prohibited by law; or
- otherwise use our Services in a manner that causes unlawful harm to CERTIFIED, our customers or third parties.
We may restrict or terminate access to the Services where we reasonably believe these Terms have been violated.
14. AVAILABILITY OF THE SERVICES
We aim to keep our website and Services available and functioning properly.
However, we do not guarantee uninterrupted or error-free availability.
We may temporarily suspend, modify or restrict parts of the Services for maintenance, security, technical reasons or other legitimate operational purposes.
15. TERMINATION
You may stop using the Services at any time.
We may suspend or terminate access to the Services where reasonably necessary, including where you materially violate these Terms, misuse the Services, engage in fraudulent activity or create a security or legal risk.
Any provisions that by their nature should continue after termination—including provisions relating to intellectual property, liability, payment obligations and dispute resolution—will continue to apply.
16. WARRANTIES AND CONSUMER RIGHTS
We aim to provide products that correspond with their descriptions and meet applicable legal requirements.
To the fullest extent permitted by law, we do not make additional warranties beyond those expressly stated by us or required by applicable law.
Nothing in these Terms excludes, restricts or modifies any warranty, guarantee, remedy or consumer right that cannot legally be excluded, restricted or modified.
17. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
To the fullest extent permitted by law, CERTIFIED will not be liable for indirect, incidental, special or consequential losses arising from your use of the Services or products where such losses were not reasonably foreseeable or where liability may legally be limited.
We are not responsible for losses resulting solely from circumstances outside our reasonable control.
Any limitations in these Terms apply only to the extent permitted by applicable law and do not affect mandatory consumer rights.
18. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify CERTIFIED against reasonable losses, liabilities or claims resulting directly from your unlawful use of the Services, your material breach of these Terms or your infringement of a third party's rights.
This provision does not require you to indemnify us for losses caused by our own unlawful conduct, negligence or breach where such liability cannot legally be transferred to you.
19. SEVERABILITY
If any provision of these Terms is determined by a competent authority to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
20. WAIVER AND ENTIRE AGREEMENT
If we do not immediately exercise or enforce a right under these Terms, that does not mean we have waived that right.
These Terms, together with the policies and other terms expressly incorporated into them, constitute the agreement governing your use of the Services.
Nothing in this section limits rights or obligations that cannot legally be excluded.
21. ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our prior written consent where such consent is legally required.
We may transfer our rights or obligations as part of a legitimate business transfer, restructuring or similar transaction, subject to applicable law and without reducing your mandatory consumer rights.
22. GOVERNING LAW AND JURISDICTION
These Terms and your use of the Services are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.
Subject to any mandatory rights or jurisdiction available to consumers under applicable law, disputes arising from these Terms or the Services will be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates.
23. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices or legal requirements.
The current version will be published on this page with an updated revision date.
Where required by applicable law, we will provide appropriate notice of material changes.
Changes will not retrospectively remove rights that have already arisen under an existing purchase where applicable law prevents us from doing so.
24. CONTACT INFORMATION
If you have questions about these Terms, an order or our Services, you can contact us using the details below:
Brand: CERTIFIED
Business / Trading Name: Abdulla Alfili For Marketing and PR
Email: abdullaalfili@gmail.com
Business Address: Dubai United Arab Emirates
Telephone: +971508889920
Business Registration / Licence Number: [BUSINESS REGISTRATION NUMBER]
VAT Registration Number: N/A